Shipping policy

At AURELINE, we are committed to delivering your order safely and efficiently. Please read our shipping policy below before placing an order.

Processing Time

  • Orders are processed within 1–3 business days.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Region Estimated Delivery
United States 5–12 Business Days
Canada 6–14 Business Days
United Kingdom 5–10 Business Days
Europe 6–12 Business Days
Australia & New Zealand 7–15 Business Days
Asia 5–12 Business Days
Rest of the World 7–20 Business Days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer Free Worldwide Shipping during promotional periods or on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

AURELINE is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost:

  • Verify your shipping address.
  • Check your tracking information.
  • Contact the shipping carrier.
  • If you still require assistance, contact our support team.

We will work with the carrier to help resolve the issue whenever possible.

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package and product.
  • Contact us within 48 hours of delivery.
  • Include your order number and supporting photos.

We will review your request and provide an appropriate resolution.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers.

Delivery Delays

Unexpected delays may occur due to:

  • Severe weather
  • Customs inspections
  • High shipping volumes
  • Public holidays
  • Carrier operational issues

We appreciate your patience in these situations.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@aurealine.shop

We aim to respond within 24–48 business hours.

AURELINE
Timeless elegance, delivered worldwide.